Frequently Asked Questions

Here, we share the outsourcing FAQs by our loyal clients and potential customers about our services, pricing, and processes. We want you to know who we are and what we can do.

About Outsource-Philippines

Outsource-Philippines is a Philippine-based BPO-KPO company that offers a wide variety of business process solutions. These include web development, graphic design, writing, contact center, digital marketing, and data processing services. We have been providing high quality and cost-effective solutions to clients globally since 2003. Our company is solely owned and managed by FilWeb Asia, Incorporated. We are located in the city of San Pedro, Laguna, which is adjacent to the country’s capital, Manila.

Outsource-Philippines carries out strict hiring and screening process to choose the best pool of talents in the country. We hire qualified and experienced professionals who can provide our customers with quality services. All our workers hold at least a bachelor’s degree and undergo extensive trainings regularly. They go through thorough coaching and assessment to ensure their compliance with our company’s goals, mission, and objectives.

Outsource-Philippines invests in innovative infrastructure and technology. We use the best and the most effective software, technology, and facilities to serve you well. While we have our own resources, you, as our customer, can also choose your desired tools and software. You can specify them to us and we will find ways to acquire and utilize them.

Pricing, Payment Process, and Turnaround Time

We employ three offshore staffing schemes: full time, part time, and project-based. You may decide on the most appropriate scheme that will work best in addressing your business needs.

Yes, you can call your assigned specialist(s) to give further instructions and specifications. However, we highly suggest that you leave your message via email instead so they can get back to you anytime during the project execution.

Our rates vary per project type. Thus, we encourage that you “request for a quote” first to make sure you get the best price for the exact product or service that you need. Upon inquiry, one of our customer service reps will discuss to you the specifics of your possible order and its corresponding rate.

Turnaround time varies per project and service type. We will specify the turnaround time and deadline on the Project Agreement.

We accept payments via PayPal and wire transfer. For clients based in the Philippines, we also accept payments through bank deposits.

Our Outsourcing Services
​A. Graphic Design
Yes, of course! Every project is unique, and so is our approach to your design needs. We don’t recycle and copy from any source. We make sure we brainstorm and collaborate to ensure great outputs.
Our team of creative designers does brainstorming and discussion before the start of the project. We consider several factors in making designs. These include your business industry, current trends, and your preferred color combination/patterns. From there, designers will create several drafts and present them to you.
B. Virtual Assistance

Outsource-Philippines offers back office support to help clients maximize their time and resources. Our virtual secretarial services include administrative tasks (data administration, word processing, data presentation, travel logistics, blog posting, web content management, email management/correspondence, online or database research, and schedule/calendar management), data processing, customer service, and other specialized services.

C. Digital Marketing

Outsource-Philippines offers back office support to help clients maximize their time and resources. Our virtual secretarial services include administrative tasks (data administration, word processing, data presentation, travel logistics, blog posting, web content management, email management/correspondence, online or database research, and schedule/calendar management), data processing, customer service, and other specialized services.

D. Writing
Under our Writing Services, we list article, blog, web content, press release, resume, and grant proposal. We have teams of writers that specialize on these types of write-up. However, we may also accept other writing projects depending on the nature of the task.
Yes, we accept editing/proofreading tasks. We also do revisions for some files and documents within a specified period only. We will discuss the rates for these services and all other relevant project details upon inquiry.
Our Outsourcing Process

There are three ways for you to get started. You can chat with one of our representatives, call us, or click the “Get a Free Quote” button. You can find this button across our website and web pages. Once clicked, a form will appear on your screen. Fill it in and click “Submit.” We will respond to your request as soon as possible or within 24 hours.

Yes. We sign a non-disclosure agreement for every customer we work with. We do not divulge any of your personal and business information with another person or company.
We understand how important it is to keep your data secure, safe, and confidential. Thus, we, at Outsource-Philippines, take stern security measures to maintain them. We keep your information in our secured database online with the necessary server protection measures in place. We do not store credit card details in any way. You can learn more of these details by reading our Privacy Statement page.
Other Outsourcing FAQs
It is best to outsource when your company lacks the necessary resources (e.g. workers, facilities, equipment, etc.) to complete certain jobs, tasks, or projects. You can hire our company to fulfill your needs and achieve business growth and success.
Outsource-Philippines makes sure you get your project on time and within your desired budget. We are proud to have skilled offshore specialists that can provide you with exceptional customer service and effective business outsourcing solutions that are at par with global standards.

If you still have other questions about our company or services, feel free to talk to one of our customer service representatives by contacting one of our offices nearest you: US / Canada: 1 (805) 823-4145, PH: +632 8868-0096, Australia: 290-370-206.

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