Here, we share the outsourcing FAQs by our loyal clients and potential customers about our services, pricing, and processes. We want you to know who we are and what we can do.
Outsource-Philippines is a Philippine-based BPO-KPO company that offers a wide variety of business process solutions. These include web development, graphic design, writing, contact center, digital marketing, and data processing services. We have been providing high quality and cost-effective solutions to clients globally since 2003. Our company is solely owned and managed by FilWeb Asia, Incorporated. We are located in the city of San Pedro, Laguna, which is adjacent to the country’s capital, Manila.
Outsource-Philippines carries out strict hiring and screening process to choose the best pool of talents in the country. We hire qualified and experienced professionals who can provide our customers with quality services. All our workers hold at least a bachelor’s degree and undergo extensive trainings regularly. They go through thorough coaching and assessment to ensure their compliance with our company’s goals, mission, and objectives.
Outsource-Philippines invests in innovative infrastructure and technology. We use the best and the most effective software, technology, and facilities to serve you well. While we have our own resources, you, as our customer, can also choose your desired tools and software. You can specify them to us and we will find ways to acquire and utilize them.
We employ three offshore staffing schemes: full time, part time, and project-based. You may decide on the most appropriate scheme that will work best in addressing your business needs.
Yes, you can call your assigned specialist(s) to give further instructions and specifications. However, we highly suggest that you leave your message via email instead so they can get back to you anytime during the project execution.
Our rates vary per project type. Thus, we encourage that you “request for a quote” first to make sure you get the best price for the exact product or service that you need. Upon inquiry, one of our customer service reps will discuss to you the specifics of your possible order and its corresponding rate.
Turnaround time varies per project and service type. We will specify the turnaround time and deadline on the Project Agreement.
We accept payments via PayPal and wire transfer. For clients based in the Philippines, we also accept payments through bank deposits.
Outsource-Philippines offers back office support to help clients maximize their time and resources. Our virtual secretarial services include administrative tasks (data administration, word processing, data presentation, travel logistics, blog posting, web content management, email management/correspondence, online or database research, and schedule/calendar management), data processing, customer service, and other specialized services.
Online success doesn’t happen overnight. Algorithms change and remain unpredictable. Hence, it really takes time to achieve good ranking and stable online presence.
Our digital marketing experts employ effective and proven strategies that can help your business achieve successful online presence. Upon project initiation, our specialists will get your website’s standing through analytics. During project execution, we work to improve your traffic statistics using our campaigns and strategies. Part of these is analytics report generation. This way, you can analyze how your website works—determine its current performance and know the effectiveness of the applied digital marketing techniques.
There are three ways for you to get started. You can chat with one of our representatives, call us, or click the “Get a Free Quote” button. You can find this button across our website and web pages. Once clicked, a form will appear on your screen. Fill it in and click “Submit.” We will respond to your request as soon as possible or within 24 hours.
If you still have other questions about our company or services, feel free to talk to one of our customer service representatives by contacting one of our offices nearest you: US / Canada: 1 (805) 823-4145, PH: +632 8868-0096, Australia: 290-370-206.