Once users experience even the slightest problem with your app, they’re more likely to remove it and download another. On the bright side, mobile apps with great user reviews are thought to be better than those that don’t. Hence, this is one of the major reasons why you need a mobile app customer support representative.
Mobile apps that provide excellent in app support get more—if not the most—users to download their apps. The reason? Users have an instant and easy access to mobile app support. By doing this, users can directly tell you their concerns without removing your app, which means you can promptly solve their problems on the spot.