What It’s Like to Work in a Call Center?

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Taga CallCenter Ka Kung…

The BPO industry continues to grow in the Philippines. You either know someone or you are working in a call center. It’s a very rewarding job but it also comes with a lot of stress, fatigue, and frustration. An agent can’t simply explain what they’re feeling to non-call center workers. So if you’re a call center agent, subject matter expert, or team leader, this is exactly for you.

180 CALLS WAITING ON QUEUE
PERO AVAIL YUNG SEATMATE KO?!

frustrated joker

***

GREETS THE CUSTOMER ENTHUSIASTICALLY,
GETS AN IRATE CALLER.

call center girl

***

WORKING IN A CALL CENTER MADE ME A BIT OF AN ALCOHOLIC.

alcoholic on a phone call

***

Agent: “Hi, thank you for calling. What can I do for you today?”
Customer: “I’m pissed off with your service!! You are a bunch of brainless idiots!”
Agent: “Great! May I have your name and phone number, please?”

***

Oh so you think you I won’t be able to help you?
Please enlighten me on why you bothered calling then…

smiling guy

***

Agent: “Let me go take a look at your account. Please hold for 1-2 minutes.”
Talks with seatmate.

call center agents

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“TL!! HINDI KO NA-SAVE YUNG PHONE NUMBER!!”

shocked guy

***

Agent: “Is there anything else I can assist you with?”
Didn’t solve initial problem.

call center agent

***

About to logout in 2 minutes…
Long call comes in.

meme pushing a table

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Customer: “I want an American representative!!!”
Agent: “Yeah, good luck with that.”

laughing baby

***

Customer: “I freaking hate your company!!”
Agent: “You and me both.”

I know the feeling meme

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Filipino agent talks to Asian customer.
Filipino agent acts like he’s the best English speaker in the world.

"The mask awards"

***

Agent: “If you would just listen and stop interrupting, we would be done by now and I’ll be telling my coworker how much of an idiot you are.”

quiet meme

***
Avail raw. Pag mag-in ka, may call agad.

Mr. Turner

***

That face you make when customer sings your praises.
smug face meme

***

Sounds familiar? Oh well, there are things that only employees in the Philippine call center culture would understand.

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