Why is the Philippines the Most Preferred for Contact Center?

OP.AdminBusiness Process Outsourcing, Careers, Contact CenterLeave a Comment

A Filipino Customer Representative's Lips

It’s no secret that the Philippines is one of the leading countries for offshoring and outsourcing. The big question though is “Why?” I mean, the Philippines is a third-world country, so why outsource to this place? Why trust the services offered by the people here? Why not get services from larger countries? These are the questions I asked myself a while back, and with thorough research, I was able to get my answers. Let me                                                                                                                  share them with you.

Statistically speaking, the Philippines is the 2nd largest English-speaking country in the world. As of July 2014, the Filipino population has hit a whopping 100,096,496. Literacy rate is at 92.6%, and 55.46% of the country is fluent in English. But based on my opinion, I would say that roughly 80% is capable of speaking at least very basic English. I mean, it is 1 of 2 main languages in the country. Filipinos are also known for having a neutral accent, which makes communicating easier between them and foreign nationals.

But is this the only reason why there are over 1,000 call centers in the Philippines? Nope. I don’t think so. Here are other facts to prove my point.

Filipinos are incredibly hard-working. It has been proven countless times by overseas Filipino workers. But locally, they have workers who are willing to risk their own health just to please their clients. What do I mean? The U.S. and the Philippines have 12 to 19 hours of time difference, not to mention European countries. Meaning, for Filipinos to do their jobs and assist American clients, they need to work during nighttime. A person’s body is not programmed to do that, but they do so anyway. They even work on rotating shifts, forcing their bodies to adjust abnormally. The health risks they face range from stress caused by high-pressure environment, to sleep disorders.

Filipinos charge less for the same, sometimes even more, quality work. This is a no-brainer. If you’re a business owner and you have an option to get the same result for lower rates, then why won’t you grab that chance? Research has reported that the Philippines is the second to the lowest charging outsourcing countries. You can cut your costs by 30-40%!

The Philippines is start-up friendly. You don’t have to be a big shot company to outsource. For less than $2,000, you can have your very own team ready to be of service.

Truth of the matter is, the Philippines is the best option if a person, business, or a company is looking to outsource. You get to help provide more jobs to Filipinos, and you also get quality service for a fraction of the cost. It’s a win-win for both sides! So if you plan on getting contact center services, outsource to the best workers available.

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