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UK Phone No.:Call Center Operations Continue to Shine
In the Philippines, call center firms remain the most dynamic sector in the business process outsourcing industry, reflecting growth in terms of the number of people employed and revenues generated despite having less than a decade of existence. Some studies point out that revenues are over one billion dollars and the average number of recruits [...]
Read MoreFueling your Business through KPO in Philippines
Much talk has been made on business process outsourcing (BPO) regarding its potential to help businesses progress and dominate their respective industries. However, its time has passed and today’s trend shifts toward KPOs. Knowledge process outsourcing (KPO) is as essential to every business as BPO. In fact, some say, KPO is more necessary and critical [...]
Read MoreKPO and its Challenges
Among the trends today in the outsourcing industry is knowledge process outsourcing (KPO). KPO is truly gaining massive recognition and appreciation all over the world. It is continuously being patronized by every business, regardless of industry and size, because it brings basic business processing a notch higher by providing knowledge-based solutions and sound decision-making for [...]
Read MorePhilippines: Key Destination to Back Office Outsourcing
The business process outsourcing (BPO) in the Philippines has been slowly turning into a household name. When the overhead cost of the company becomes unbearable, they might consider outsourcing jobs that require minimal customer interaction. Paper works that consume much time to perform can be outsourced, too. A lot of tasks, particularly those that belong [...]
Read MoreGrowth of Knowledge Process Outsourcing
Knowledge process outsourcing or KPO has steadily grown on a global scale in recent years. In fact, it is being touted as the “next great thing” due to its potential to outpace business process outsourcing (BPO) in terms of extent and impact. Basically, there is a big difference between the two, the first specializing in [...]
Read MoreBusiness Process Outsourcing: Ethical or Unethical?
Outsourcing and offshoring are, indeed, the current trend today. Many large and small companies, including those in the start-up stage, are continuously outsourcing most of their business processes. These companies have various reasons for doing so. Primarily, they intent to cut personnel costs or they would like to double their outputs in the same amount [...]
Read MoreEvery Call Counts in a Call Center
In today’s fast-changing business climate going on around the world, it is not a breezy job to manage an inbound call center, given the increasing challenges of getting new recruits, as well as the need to upgrade tools and pieces of equipment. To effectively manage their call center operations, one of the best options of [...]
Read MoreAttrition in Call Centers
Investors and operators of business process outsourcing (BPO), particularly in the call center sector, are becoming aware about the extent of attrition. For some reason, this has turned into a matter of concern. Why does attrition exist in almost all call centers and other firms engaged in BPO? Many agents and personnel are leaving their [...]
Read MoreBusiness Process Outsourcing: Back to the Basics
Business process outsourcing or BPO is not a new phenomenon, but rather a normal economic activity. This has in fact become a strategic business option as a result of globalization that is boosted by the development of Internet technology. Misunderstanding the terms can indeed create confusion. Thus, there is a need to define them in [...]
Read MoreCircumstances for Successful Call Centers
After years of economic upheavals, the business process outsourcing industry has transformed the face of how people conduct businesses. Aside from India, other countries have phenomenally emerged as new call center destinations such as the Philippines. This Asian archipelagic nation is in competitive mode, with higher growth rates compared to anywhere else in the world. [...]
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