The cost of acquiring a new customer is higher than the cost of retaining an existing one. Hence, it is important that customer interaction is managed the best possible way at all times. Customer Interaction Services at Outsource-Philippines are tailored to provide excellent customer interaction and enhance every customer relationship to the fullest. Our portfolio offers a wide range of customer interaction services such as 24/7 customer phone in support (inbound/outbound voice calls), email corresponcence,live chat services through website, telemarketing services, technical support services,and IT helpdesk services. We service multiple industries with diverse services and solutions including insurance companies, airlines, banks, financial services, sales retailers and wholesalers.
Click on the links below to view each service offering in detail:
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Benefits
The key benefits of using our customer interaction services include:
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Reduced customer support/marketing costs |
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Lower employee retainer costs |
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Higher sales conversion rate |
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Improved customer service levels |
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Globalized market range |
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Dedicated team focused on specific tasking |
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Customer Support Services
Our Customer Services Support offers a virtual customer service center that manages customer concerns and queries through multiple mediums like voice calls, e-mail and live chat services 24 hours a day, 7 days a week. This could include online reservations, follow ups, online orders and trace-and-track query, product information, credit verification and more.
Telemarketing Services
Our Telesales and telemarketing services target interaction with potential customers for either promoting interest in products or services, or to up-sell, cross-sell, or stand-alone campaign, or generate return business to an existing customer database. This service includes, outbound calls to sell services and/or products for telecom providers, retail household items, promotion of leisure holiday trips, wholesale services, loan options, credit/debit card options and more.
Technical Support Services
Our Technical Support Service offers round-the-clock technical support and solution for customers and computer hardware, software, peripherals and internet infrastructure companies. These include installation and product support, up and running support, troubleshooting and usage support.
IT Help Desk Services
Our employee IT help-desk services provides technical problem solutions and support for corporate employees. This includes levels 1 and 2 multi-channel support across a wide range of shrink-wrapped and LOB applications, systems problem solutions related to desktop, notebooks, OS, connectivity, office productivity tools, browsers and mail, service requests, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).
