Knowledge process outsourcing or KPO has steadily grown on a global scale in recent years. In fact, it is being touted as the “next great thing” due to its potential to outpace business process outsourcing (BPO) in terms of extent and impact.
Basically, there is a big difference between the two, the first specializing in knowledge skills, while the latter focusing on the expertise of the vendor. While traditional BPO firms settle for low-level knowledge and skills, KPO firms, meanwhile, rely so much on professional knowledge and skills.
Having said these, the question is: what does KPO comprise? What are the challenges of KPO?
Types of KPOs
- Involves reviewing litigation and transactional documents, drafting contracts, research memoranda, and due diligence reports, negotiations, as well as prosecuting patents
- Requires knowledge in the U.S. laws, with research and analytical abilities
- Involves genetic profiling, diagnostics, oncology tests, as well as HIV and allergy tests
- Requires a medical degree with specialized knowledge in a specific area or field
Engineering research and development
- Involves 3D modeling, conversion from 2D to 3D finite analysis, computational fluid dynamics analysis, value engineering, as well as technical specifications for tenders
- Requires knowledge in CAD/CAM applications, drafting and modeling, and product design
Pharmaceutical research and development
- Involves drug research and development as well as clinical research
- Requires people with PhD or master’s degree in science
Market research and analytics
- Involves conducting primary and secondary research, converting findings into knowledge, writing and editing, as well as formatting client reports
- Requires writing reports and presentations, database researching, research techniques, and statistical tools
Writing and content development
- Involves digitization of content, data enrichment and storage, text composition, content delivery, editing and proofreading, as well as template designing
- Requires mastery in English communication, writing experience, and background in journalism
Education and training
- Involves teaching K-12, private tutoring, curriculum designing, content development, as well as pedagogy
- Requires application of teaching methods and techniques, computer applications, and sense of cultural diversity