Never let hear-says deceive you.
Of course, you’ve already heard something like, “Anybody could be a call center agent. Why not get a career for bachelor degree holders?” And most likely, you’ll heed the words from either your college classmates or your mother. So you’ll start to think with the impression that getting an outsourcing job is as easy as 1-2-3.
But just in case you’re one of the lucky persons who realize that BPO (business process outsourcing) and KPO (knowledge process outsourcing) agents don’t actually sprawl in indignant tasks and undeserved salaries, and that employees of these type of companies are not all “call center agents,” then, you might reconsider applying to outsource providers. Just mind you, landing an outsourcing job is not as simple as you thought it is.
In this era when it seems that everybody wants a job in the industry, you might get stuck on a nice long queue of applicants and ponder on a good question: How on earth shall I market myself?
If you’ve long been applying for BPO and KPO providers, and unluckily nobody phones you yet to say you’re hired, then it’s time to reconsider your tactics. Maybe, just maybe, there are things you haven’t mentioned in your resume or haven’t told the interviewer. Looking for some tips? You’ve landed on the right page. Here they are:
1. Include background in linguistics in your resume
If you’ve got any achievement in your college or technical school that is relevant to speaking and writing in English, you may include them. Good credentials will give you a jumpstart especially when applying in recruitment hubs because it gives you the impression that you are not some person who just dropped by to try your luck with them. However, it is wise not to set the employer’s expectations too high.
2. Talk confidently and spontaneously
What outsourcers look for are employees who could handle pressing situations with some grace and tact. What these companies need most are people who are self-assured enough to face hard clients with calmness, even with light humor. Guess, they will rather prefer someone with few grammatical lapses and natural loquaciousness than someone with perfect diction but less expressiveness.
3. Prepare for unexpected questions
There are some interviewers who ask seemingly nonsensical questions like “Could you explain why the sky is blue?” This is to test how you talk and express spur-of-the-moment thoughts. Of course, if you’re one heck of a genius, this is no problem. But if you’re not (which happens 99.9% of the time), then relax. Say what pops first into your mind; say something funny, even something ridiculous. But never, ever just stare blankly at the interviewer.
4. Do some research in your line of work
Of course, you should do this even if you’re not applying to outsourcing companies. But in this special case, these companies have lots of techie terms in their services, so make sure to have at least some understanding about them. Chances are, they might ask you about them. This is to make sure you know what outsourcing job you’re applying for.
Lastly, put a coin in your shoe if you think this won’t work.