Frequently Asked Questions
We want you to know who we are and what we can do. Here, we share the questions frequently asked by our loyal clients and potential customers about our outsourcing services, pricing, and processes.
– What is Outsource-Philippines?
Outsource-Philippines is a Philippine-based BPO-KPO company that offers a wide variety of business process solutions. These include web development, graphic design, writing, contact center, digital marketing, and data processing services. We have been providing high quality and cost-effective solutions to clients globally since 2003.
Our company is solely owned and managed by FilWeb Asia, Incorporated. We are located in the city of San Pedro, Laguna, which is adjacent to the country’s capital, Manila.
– What qualifications do Outsource-Philippines’ employees hold?
Outsource-Philippines carries out strict hiring and screening process to choose the best pool of talents in the country. We hire qualified and experienced professionals who can provide our customers with quality services. All our workers hold at least a bachelor’s degree and undergo extensive trainings regularly. They go through thorough coaching and assessment, too, to ensure their compliance with our company’s goals, mission, and objectives.
– Do you have enough infrastructure and technology to accomplish my project?
Outsource-Philippines invests in innovative infrastructure and technology. We use the best and the most effective software, technology, and facilities to serve you well.
While we have our own resources, you, as our customer, can also choose your desired tools and software. You can specify them to us and we will find ways to acquire and utilize them.
Pricing, Payment Process, and Turnaround Time
– What are your offshore staffing schemes?
We employ three offshore staffing schemes: full time, part time, and project-based. You may decide on the most appropriate scheme that will work best in addressing your business needs.
– Can I talk to your specialists for further instructions?
Yes, you can call your assigned specialist(s) to give further instructions and specifications. However, we highly suggest that you leave your message via e-mail instead so they can get back to you anytime during the project execution.
– How much do you charge for each service?
Our rates vary per project type. Thus, we encourage that you “request for a quote” first to make sure you get the best price for the exact product or service that you need. Upon inquiry, one of our customer service reps will discuss to you the specifics of your possible order and its corresponding rate.
– How long does it usually take until I receive the output?
Turnaround time varies per project and service type. We will specify the turnaround time and deadline on the Project Agreement.
– How can I pay you?
We accept payments via PayPal and wire transfer. For clients based in the Philippines, we also accept payments through bank deposits.
Our Outsourcing Services
A. Graphic Design
– Are your designs unique?
Yes, of course! Every project is unique, and so is our approach to your design needs. We don’t recycle and copy from any source. We make sure we brainstorm and collaborate to ensure great outputs.
– How do you create the design? Where do you start?
Our team of creative designers does brainstorming and discussion before the start of the project. We consider several factors in making designs. These include your business industry, current trends, and your preferred color combination/patterns. From there, designers will create several drafts and present them to you.
B. Virtual Assistance
– What specific virtual secretarial tasks can I outsource to your company?
Outsource-Philippines offers back office support to help clients maximize their time and resources. Our virtual secretarial services include administrative tasks (data administration, word processing, data presentation, travel logistics, blog posting, web content management, e-mail management/correspondence, online or database research, and schedule/calendar management), data processing, customer service, and other specialized services.
C. Digital Marketing
– How effective are your digital marketing techniques?
Online success doesn’t happen overnight. Algorithms change and remain unpredictable. Hence, it really takes time to achieve good ranking and stable online presence.
Our digital marketing experts employ effective and proven strategies that can help your business achieve successful online existence. Upon project initiation, our specialists will get your web site’s online statistics and analytics. During the project execution, they will work to improve your traffic statistics using our campaigns and strategies. Part of our deal is to give you regular analytics report. This way, you can analyze the results, determine the difference, and gauge the success of the applied digital marketing techniques.
D. Web Development
– What web programming languages do you usually use for your client’s projects?
Outsource-Philippines offers web development service using various web-programming languages. We customize templates for open source applications, such as Joomla!, Drupal, Mambo, phpBB, Zen Cart, WordPress, and osCommerce.
– Does Outsource-Philippines offer other writing services, apart from the six mentioned on your page?
Under our Writing Services, we list article, blog, web content, press release, resume, and grant proposal. We have teams of writers who specialize on these types of write-up. However, we may also accept other writing projects depending on the nature of the task.
– Does your company accept editing/proofreading tasks?
Yes, we accept editing/proofreading tasks. We also do revisions for some files and documents within a specified period only. We will discuss the rates for these services and all other relevant project details upon inquiry.
Our Outsourcing Process
– I want to outsource a certain project to Outsource-Philippines, how do I get started?
There are three ways for you to get started. You can chat with one of our representatives, call us, or click the “Request a Free Quote” button. You can find this button anywhere in our web site and web pages. Once clicked, a form will appear on your screen. Fill it in and click “Submit.” We will respond to your request as soon as possible or within 24 hours.
– Do you sign a non-disclosure agreement?
Yes. We sign a non-disclosure agreement for every customer we work with. We do not divulge any of your personal and business information with another person or company.
– Is it secure to transact with Outsource-Philippines?
We understand how important it is to keep your data secure, safe, and confidential. Thus, we, at Outsource-Philippines, take stern security measures to maintain them.
– When should I outsource?
It is best to outsource when your company lacks the necessary resources (e.g. workers, facilities, equipment, etc.) to complete certain jobs, tasks, or projects. You can hire our company to fulfill your needs and achieve business growth and success.
– What benefits can I get from working with Outsource-Philippines?
Outsource-Philippines makes sure you get your project on time and within your desired budget. We are proud to have skilled offshore specialists that can provide you with exceptional customer service and effective business outsourcing solutions that are at par with global standards.
– I have some other questions not answered by this FAQs page. What should I do?
If you still have other questions about our company or services, feel free to talk to one of our customer service reps by contacting one of our offices nearest you:
US / Canada: 1 (888) 644-8302
PH: +632 801-6149