When outsourcing became a booming industry, business process outsourcing (BPO) was the most popular idea behind it. As the BPO industry evolved, it reached a more ‘mature’ level of what is now known as knowledge process outsourcing (KPO).
With the Philippines gaining greater advantage in the offshore outsourcing industry, OUTSOURCE-PHILIPPINES took the call to position the country as a key KPO destination. The emergence of the KPO industry took the call centers, then of the BPO industry, into greater heights—the contact centers, as they are now called.
While the concept of a call center focuses on handling and facilitating voice calls, a contact center, on the other hand, is built on a much broader scope. In front lining contact center services as part of the KPO industry, OUTSOURCE-PHILIPPINES utilize both voice calls and data applications in reaching out to our global clients.
As part of our entire customer relationship management, we make sure that we place the right people to perform the multiple functions of voice and data-centric customer communications.
At OUTSOURCE-PHILIPPINES, we offer you various contact center solutions in helping you connect, interact, and reach out to your market as you establish your edge over your competitors. These, coupled with our skilled people and state-of-the-art technology, guarantee our capacity to provide you with the ultimate contact center solutions you need. Our team is outstanding when it comes to office and administrative support for businesses.
Services
Collapse all | Expand allWe can handle and facilitate both your inbound and outbound services (telemarketing) and customer care services. The Filipino’s proficiency in speaking and in writing English is one of our competitive advantages in this industry. This is also one of the main reasons why the Philippines is continuously growing as the most preferred choice for establishing a contact center business.
Our inbound/outbound services team and customer services representatives are trained to deliver excellent customer satisfaction. Apart from being English proficient, we also make sure our staff has excellent interpersonal skills and exceptional product or service knowledge.
In our employee leasing system, our inbound and outbound services team and/or customer services representatives can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
If you are looking for a cost saving measure for your business, the services of a virtual assistant can work perfectly for you. They can save you time and money and still have the individual and collaborative approach required in performing daily administrative tasks.
Our team of virtual assistants has worked in non-virtual settings and has several years of experience. They are more than capable of delivering effective administrative tasks essential to the everyday transaction of your business. With Filipino virtual assistants, you can be assured of their dedication, hard work, and excellence.
Outsourcing your virtual assistance needs to OUTSOURCE-PHILIPPINES will only make you pay for the level of their skills, the type of service they perform, and the number of hours they have spent to finish a project.
In our employee leasing system, our virtual assistant services team can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged to you on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
Allow us to help you build a help desk outsource solution suited to your customers.
Typically, help desk support serves as an information and assistance resource to solving various problems related to computers and information technology. Outsourcing help desk support at OUTSOURCE-PHILIPPINES is partnering with an expert in meeting excellent customer satisfaction. We are focused on providing you with a time and money saving effort as you develop a strong reputation in the marketplace.
In our employee leasing system, our helpdesk support staff can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
Ensure the integrity and security of your clients’ database through an effective database management system. We can work in partnership with you in doing exactly just that.
Outsourcing database management to OUTSOURCE-PHILIPPINES is simply not all about the concept of management, but rather maximizing solutions and potentials from your data in order to drive your business forward. We are focused on providing you with:
- Expertise on the processes of building and managing data
- Quick and effective strategy of bringing campaigns to the market
- Utilization of internal resources on business planning and program execution
- Solutions for accessing and extracting data
In our employee leasing system, our database management staff can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
Provide your customers with total customer support services that will let them use your product and/or service with ease and convenience. Guide them in every step of familiarizing themselves with your products and services, from planning, installing, training, to troubleshooting, maintaining, upgrading, and disposing a product.
Our customer support staff is composed of people knowledgeable in handling various client concerns and equipped with the tools and trainings in providing professional and helpful approach in attending to customer support needs. Their efficiency has resulted to their credibility and reputation in providing outstanding customer support services. This is what outsourcing customer support at OUTSOURCE-PHILIPPINES is all about.
In our employee leasing system, our customer support services staff can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the staff via phone, e-mail, or chat.
Maximize the potentials of e-mail use to guide your customer in using your products and/or services.
Providing support to clients via e-mail, as with any other medium of customer support, requires effective communication skills. Grammatical accuracy, keen attention to details, and clarity of conveying a message must be the primary concerns in providing e-mail support. Outsourcing your e-mail support to OUTSOURCE-PHILIPPINES guarantees that these concerns are well delivered.
n our employee leasing system, our e-mail support services staff can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
Customers feel the different approach of a personalized service via live chat when they get to interact with real people working on their project. Experience providing this to your own clients by outsourcing live chat with IM chat support services here at OUTSOURCE-PHILIPPINES.
Support staff of OUTSOURCE-PHILIPPINES is composed of people highly skilled in handling customer concerns via chat. They are focused on attending and responding to client concerns fast and in real time.
In our employee leasing system, our e-mail support services staff can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
HR outsourcing services at OUTSOURCE-PHILIPPINES focuses on your specific needs as a company, as we seek to provide you with the best practices in HR processes and solutions.
We will help you apply cost reduction approaches and improve your organizational capabilities. This will then allow you to fully focus on your long term business goals such as staff productivity and excellence.
In our employee leasing system, our HR outsourcing staff can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
One important aspect of direct marketing campaigns is the mailing list. Outsourcing this to us can ensure that you receive great results through a market-targeted mailing list even from various sources such as the Internet, electronic documents, and printed directories.
OUTSOURCE-PHILIPPINES has a team of highly trained people who will work on the volume of list entries within your set time and according to your specifications. In addition, our reliable equipment and technology will guarantee that every task is met successfully. The team also involves editors who will maintain the grammatical accuracy of the entire team’s outputs.
In our employee leasing system, our staff can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
Extracting data from the web needs to be done fast and should allow you to save costs. This is exactly how we do data extraction outsourcing.
Primarily capitalizing on the proficiency of our staff in the English language, OUTSOURCE-PHILIPPINES has a dedicated team capable of delivering data extraction tasks based on your need. The team also includes software specialists who are responsible for working on areas of data extraction that require technical capabilities and skills.
Our data extraction from the web services include:
- Online news web sites
- Meta-data from web sites
- Competitors’ data
- Consumer data-sensitive information
In our employee leasing system, our data extraction staff can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
The data entry staff of OUTSOURCE-PHILIPPINES specializes on providing both online and offline data entry from various sources – handwritten documents, PDF, or many other formats. They are trained to deliver cost-saving outputs, while closely complying with your project timeline. This capability of our staff is matched with our quality assurance system that involves data entry schedules and procedures, quality checking, and data validation.
In our employee leasing system, our data entry staff can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
We deliver cost effective document conversion solutions with a high level of accuracy. This is how our document conversion team at OUTSOURCE-PHILIPPINES works.
Our skilled document specialist and quality analysts are all trained to produce documents in various formats needed by the client:
- PDF TO XML
- OCR TO HTML
- HTML to Text
- Word TO XML
- RTF TO PDF
- XML to SGML
- HTML to XML
- XML to CSV
- RTF to XML
- Text to HTML
- XML data conversion and any format to image
We also train them to maximize the potential of our document conversion technologies that involve content tagging, document harmonization, meta tagging, and customized data conversion process. Our technologies also support all languages.
In our employee leasing system, our staff can work for you full time, with a fixed monthly charge; or for a specific number of days/months, which will be charged on a per hour basis. You can get in touch with the team via phone, e-mail, or chat.
© Copyright 2000-2009 by www.outsource-philippines.com